Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase our products. We are committed to handling personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
We are the data controller responsible for the personal data collected through this website. If you have any questions about this Privacy Policy or how your data is handled, you can contact us using the details provided in the Complaints section of this page.
What Data We Collect
We may collect the following personal data:
- Name
- Email address
- Billing and payment information
- Purchase history
- Technical data, such as IP address, browser type, and device information
How We Collect Your Data
We collect personal data when you:
- Sign up to receive content or downloads
- Purchase a digital or physical product
- Contact us directly
- Use or browse the website (via cookies and similar technologies)
How We Use Your Data
We use personal data only where legally permitted, including for the following purposes:
- Providing access to purchased digital content
- Processing payments and delivering products
- Sending transactional emails related to purchases
- Responding to enquiries or support requests
- Improving website performance and security
We do not sell, rent, or trade personal data to third parties.
Legal Bases for Processing
We process personal data under the following lawful bases:
- Contract – where processing is necessary to deliver purchased products
- Consent – where explicit consent has been given
- Legal obligation – where required by law
- Legitimate interests – for website security and service improvement
Payments
Payments are processed securely by third-party payment providers. We do not store full payment card details on our servers.
Data Sharing
We may share personal data with trusted third parties only where necessary to operate the website and deliver services. This may include:
- Payment processors
- Email delivery providers
- Website hosting and infrastructure providers
All third parties are required to process personal data lawfully and securely.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.
Your Rights
Under UK data protection law, users have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request erasure of their data
- Object to or restrict processing
- Request data portability
Users also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Data Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page and will take effect immediately.
Terms & Conditions
These Terms & Conditions govern your use of this website and the purchase of any products from us. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not use this website or purchase our products.
About Us
We operate this website from England. These Terms & Conditions are governed by the laws of England and Wales.
Support enquiries are reviewed within a reasonable timeframe via admin@letmegiveyouthegame.com
Products
We sell digital products (including ebooks and downloadable content) and physical products (including printed books).
Product descriptions are provided for information purposes only. While we take reasonable care to ensure accuracy, we do not guarantee that all descriptions are error-free.
Digital Products
Digital products are supplied electronically. Access is provided immediately after payment unless otherwise stated.
By purchasing digital content, you expressly consent to immediate delivery and acknowledge that you lose your statutory right to cancel once access or download begins.
Delivery Confirmation
Digital delivery is deemed complete once access to the content is made available on-screen and an access link is sent to the customer’s email address. By proceeding, the customer acknowledges that this constitutes delivery of the digital product.
Delivery timestamps and access events are recorded and retained as verification of fulfilment.
Physical Products
Physical products are shipped to the address provided at checkout. Delivery times are estimates only and are not guaranteed.
Risk of loss passes to you upon delivery.
Pricing & Payment
All prices are shown in GBP (£) unless stated otherwise.
Payments are processed securely via third-party payment providers. We do not store payment card details.
We reserve the right to change prices at any time. Price changes will not affect orders already placed.
Order Acceptance
An order is not considered accepted until payment has been successfully processed and confirmation has been sent.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or error.
Intellectual Property
All content on this website, including text, images, and digital products, is protected by copyright and other intellectual property laws.
You may not copy, reproduce, distribute, resell, or share any content or digital products without prior written permission.
Digital products are licensed for personal use only unless explicitly stated otherwise.
Use of Website
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to systems or data
- Interfere with the operation or security of the website
We may suspend or terminate access if these Terms & Conditions are breached.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from use of this website or the purchase of products.
Nothing in these Terms & Conditions limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.
Force Majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including technical failures, supplier delays, or acts of nature.
Changes to These Term
We may update these Terms & Conditions from time to time. Any changes will be effective immediately once posted on this page.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Complaints & Contact
If you have any questions, concerns, or complaints regarding this Privacy Policy, the handling of your personal data, or any aspect of our services, you may contact us using the details below.
Email: admin@letmegiveyouthegame.com
We will review and respond to all complaints as promptly as reasonably possible.
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Support enquiries are reviewed within a reasonable timeframe via admin@letmegiveyouthegame.com
Refunds & Returns Policy
This policy explains your rights and our obligations in relation to refunds and returns, in accordance with UK consumer law.
Digital Products
Digital products (including ebooks and downloadable content) are supplied immediately after purchase.
By completing a purchase of digital content, you expressly consent to immediate access and acknowledge that you lose your statutory right to cancel once delivery or download begins.
As a result, refunds are not available for digital products unless:
- The file is defective or corrupted and cannot be accessed, and
- We are unable to provide a working replacement
In such cases, you must notify us within 14 days of purchase.
Delivery Confirmation
Digital delivery is deemed complete once access to the content is made available on-screen and an access link is sent to the customer’s email address. By proceeding, the customer acknowledges that this constitutes delivery of the digital product.
Delivery timestamps and access events are recorded and retained as verification of fulfilment.
Physical Products
For physical products, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.
To exercise this right, you must notify us clearly within the 14-day cancellation period.
Returns (Physical Products)
If you cancel an order for a physical product:
- You must return the item within 14 days of notifying us
- Items must be unused and in their original condition
- You are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked delivery service, as we cannot be responsible for items lost in return transit.
Refund Processing
Once returned items are received and inspected, refunds will be processed within 14 days using the original payment method.
Faulty or Incorrect Items
If a physical product is faulty, damaged, or incorrect, please contact us as soon as reasonably possible.
Where a fault is confirmed, you are entitled to:
- A replacement, or
- A full refund, including standard delivery costs
This does not affect your statutory rights under the Consumer Rights Act 2015.
Exclusions
Refunds will not be issued for:
- Digital products once access has been granted (except as stated above)
- Physical items returned in a used, damaged, or incomplete condition
- Orders where misuse or unauthorised distribution of content is suspected
To request a refund or return, please contact us using the details provided in the Complaints section.
Shipping & Delivery Policy
This policy sets out how physical and digital products are delivered.
Digital Products
Digital products are delivered electronically. Access is provided immediately after successful payment unless otherwise stated.
A download link or access details will be sent to the email address provided at checkout. It is your responsibility to ensure that the email address entered is correct and accessible.
Failure to access the content after delivery does not constitute non-delivery.
Physical Products
Physical products are shipped to the delivery address provided at checkout.
Orders are typically dispatched within a reasonable timeframe. Any stated dispatch or delivery times are estimates only and are not guaranteed.
Delivery times may vary depending on location and external factors beyond our control.
Delivery Charges
Any applicable delivery charges will be clearly displayed at checkout before payment is completed.
Risk & Ownership
Risk of loss or damage passes to you upon delivery. Ownership of physical goods passes once full payment has been received.
Delivery Issues
If a physical product is delayed, damaged, or fails to arrive, please contact us as soon as reasonably possible so we can investigate.
We are not responsible for delays caused by courier services, incorrect delivery information provided at checkout, or events beyond our reasonable control.
International Delivery
Where international delivery is offered, you are responsible for any customs duties, taxes, or import charges imposed by the destination country.